Error: "WSP is already running on computer {serverName}"

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When opening Web Screen Painter, you receive an error message similar to the one below that states "WSP is already running on computer" with the name of the current server.

 

 

 

 

 

 

 

 

 

Environment

Service Desk Manager 17.x

Resolution

Ensure that Web Screen Painter is not currently open or in use by another user. If the program does not appear to be open or in use, you can manually terminate the Web Screen Painter process with the steps below:

 

- Open Task Manager to the Processes tab. Locate any instances of the java.exe process.

- If you are using Windows Server 2012, expand the dropdown caret next to each java.exe process (if present) until you locate the Web Screen Painter process. Close the process with the End Task button. See the screenshot below for an example. (If none of your java processes have a dropdown caret, or you are otherwise unable to locate the java process for Web Screen Painter, select the Details tab in Task Manager, and proceed to the next step.)

 

 

- If you are using an earlier version of Windows Server, identify the java.exe process that was started by a user, rather than by SYSTEM. Right click on this process, and select End Process. See the screenshot below for an example.

 

 

- Once the process has been terminated, attempt to open Web Screen Painter again. If you still receive the message, repeat these steps for other instances of java.exe that were initiated by a user.

Note: Be careful not to terminate any java processes that were initiated by SYSTEM, especially any processes named javaw.exe. These processes are responsible for Service Desk Manager functionality in the background, and can cause loss of data or functionality if they are inadvertently terminated.