When using vPro's "Remote Control" feature, user is not able to type when Fit to Screen is enabled
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When using vPro's "Remote Control" feature, user is not able to type when Fit to Screen is enabled

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Article ID: 264609

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

User is going into Home > Remote Management > Real Time System Management Portal OR Actions > Remote Management > Real-Time Management.  Then select a system, and go to Management Operations > Remote Control.  NOTE: You'll only see this option if it's available on the system you are looking at.

Edge and Chrome, do not allow typing with the keyboard when the user has Fit to Screen enabled. The user has to disable fit-to-screen in order to type in the window.

Internet Explorer works without problems.

Environment

Release: 8.6

Resolution

We have let Development know about this bug. This issue may be corrected in a future version.

Current Workaround: 

The user has to disable fit-to-screen in Edge and Chrome to be able to type passwords, data, etc.

In Internet Explorer, it works fine.