CEM Off-Line package - Installs but does not complete the installation

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

Created a CEM Off-Line install package and installed it on a non-company workstation not joined to our domain. Agent install starts but does not finish. 

Wireshark traces show it was unable to resolve the gateway server.

Environment

Release: 8.x

Cause

In this case, the workstation where the CEM installation did not complete was on a second domain within the organization, and it was not able to resolve the hostname of the gateway server shown in the CEM policy.

Resolution

Updated the DNS settings to allow name resolution