'User Can Manage Other Users' Permission Greyed Out in Symantec Email Security.cloud ClientNet Portal

Products

• Email Security.cloud

Issue/Introduction

The 'User Can Manage Other Users' permission appears greyed out in ClientNet, or an error occurs when attempting to add this permission to an existing user.

Environment

Email Security.cloud

Cause

This issue occurs when the 'Primary Login' role is assigned to the user. 

Resolution

To enable this permission, temporarily remove the 'Primary Login' role from the user. After setting the permission, you may reassign the 'Primary Login' role if needed.

Step 1: Remove 'Primary Login' Role:

1. Navigate to Administration > User Management.
2. Select the user and go to User Roles.
3. Choose Primary Login and click Delete.
4. Click Save and Exit.

Step 2: Assign 'User Can Manage Other Users' Permission:

1. Return to Administration > User Management.
2. Select the user, then enable the User Can Manage Other Users permission.
3. Click Save and Exit.

Step 3: Reassign the 'Primary Login' Role (if required):

1. Go back to Administration > User Management.
2. Select the user, navigate to User Roles, and click Create Custom Role.
3. From the Permission dropdown, select Primary Login, then click Append Role.
4. Click Save and Exit.

The changes will take effect immediately.