.Net agent agent can’t connect with DX-apm platform

Products

• CA Application Performance Management SaaS

Issue/Introduction

Installing a lab on a customer site, we have a windows box with a .net apm agent and we are use a cloud proxy to connect to a DX-SaaS.

I configure the agent to connect with the proxy but it cannot reach the enterprise manager.

 

Environment

Release : SAAS

Resolution

Customer had incorrect entries in the agent profile for going through the cloud proxy

 

Customer had this entries in the agent profile:

agentManager.httpProxy.host=<cloudproxy IP>
agentManager.httpProxy.port=8080
agentManager.url.1=wss://apmgw.dxi-na1.saas.broadcom.com:443
agentManager.url.2=https://apmgw.dxi-na1.saas.broadcom.com:443

I ask customer to comment out the above lines and use

agentManager.url.1=<cloudproxy IP>:5001