NetOps Portal NFA Admin page columns and data won't load.

Products

• Network Observability
• Network Flow Analysis

Issue/Introduction

While using NetOps Portal and navigating to Administration > Data Sources > Network Flow Analysis, you may notice that the page doesn't load and the left hand side pane fails to load at all. This document is for if the left hand side pane not loading. If the pane loads, this document will not help you with the more common, "No data to display", issue alone. 

Environment

Release : NFA/Netops Portal Integration

Cause

Looking at the NetOps Portal's PCService.log after reproducing the above issue, you would likely see this error. The cause of this is because the NFA Console and NetOps Portal's operating system date/time do not match resulting in NFA receiving "already expired", cookies from NetOps Portal OR the NFA Console is refusing the NetOps Portal's OData API request. This is caused by users attempting to login to NFA too many times with the wrong password, essentially locking the user out :

See the error below:

ERROR | qtp2042190358-44309      | 2023-04-14 11:17:07,922 | com.ca.im.portal.render.desktop.BaseRenderer                     
      | Error including JSPs: 
org.apache.jasper.JasperException: An exception occurred processing [/_leftHandMenuTwo.jsp] at line [249]

246: %>
247: <%
248:     LeftHandMenuRendererTwo renderer = (LeftHandMenuRendererTwo) request.getAttribute("renderer");
249:     MenuItem menu = renderer.getMenu ();
250:     Stack<MenuItem> menuStack = new Stack<MenuItem> ();
251:     Stack<Integer> menuIndexStack = new Stack<Integer> ();
252: 

Stacktrace:
    at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:617) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:509) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106) ~[org.eclipse.jetty.apache-jsp-9.4.40.v20210413.jar:9.4.40.v20210413]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
    at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1452) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:791) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:620) ~[jetty-security-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1435) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1350) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.Dispatcher.include(Dispatcher.java:121) ~[?:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.doJspInclude(BaseRenderer.java:523) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.LeftHandMenuRendererTwo.innerRender(LeftHandMenuRendererTwo.java:80) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:649) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:659) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:659) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:659) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:659) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:659) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.renderChildren(BaseRenderer.java:711) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.jspRenderChildren(BaseRenderer.java:571) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at org.apache.jsp._005fpage_jsp._jspService(_005fpage_jsp.java:278) ~[classes/:?]
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106) ~[org.eclipse.jetty.apache-jsp-9.4.40.v20210413.jar:9.4.40.v20210413]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
    at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1452) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:791) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:620) ~[jetty-security-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1435) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1350) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.Dispatcher.include(Dispatcher.java:121) ~[?:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.doJspInclude(BaseRenderer.java:523) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.PageRenderer.innerRender(PageRenderer.java:235) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.BaseRenderer.render(BaseRenderer.java:649) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.DesktopRenderMgr.renderPage(DesktopRenderMgr.java:275) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.desktop.Page.renderForDesktop(Page.java:236) ~[classes/:?]
    at com.ca.im.portal.desktop.Page.doGet(Page.java:129) ~[classes/:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687) ~[servlet-api-3.1.jar:3.1.0]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
    at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1443) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:791) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228) ~[websocket-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at com.ca.im.portal.common.web.security.RequestFilter.doFilter(RequestFilter.java:38) ~[portal.common.web-22.2.3-RELEASE-871.jar:?]
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100) ~[spring-web-5.3.20.jar:5.3.20]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) ~[spring-web-5.3.20.jar:5.3.20]
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at com.ca.im.portal.AuthenticationFilter.doFilterInner(AuthenticationFilter.java:265) ~[classes/:?]
    at com.ca.im.portal.AuthenticationFilter.doFilter(AuthenticationFilter.java:119) ~[classes/:?]
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602) ~[jetty-security-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1435) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501) ~[jetty-servlet-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1350) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:191) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322) ~[jetty-rewrite-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.Server.handle(Server.java:516) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388) ~[jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633) [jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380) [jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277) [jetty-server-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:540) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:395) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:161) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) [jetty-io-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:383) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:882) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1036) [jetty-util-9.4.40.v20210413.jar:9.4.40.v20210413]
    at java.lang.Thread.run(Unknown Source) [?:?]
Caused by: java.lang.IllegalStateException: Not a JSON Object: "Unauthorized"
    at com.google.gson.JsonElement.getAsJsonObject(JsonElement.java:91) ~[gson-2.9.0.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.utils.RAWebServiceHelper.jsonParserError(RAWebServiceHelper.java:188) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.utils.RAWebServiceHelper.extractError(RAWebServiceHelper.java:831) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.utils.RAWebServiceHelper.performOperation(RAWebServiceHelper.java:115) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.utils.RAWebUtils.getNFAODataMetaData(RAWebUtils.java:407) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.models.RALeftHandMenuModelTwo.getMenuItems(RALeftHandMenuModelTwo.java:49) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.plugins.reporteranalyzer.models.RALeftHandMenuModelTwo.getMenu(RALeftHandMenuModelTwo.java:45) ~[portal.console.plugins.reporteranalyzer-22.2.3-RELEASE-871.jar:?]
    at com.ca.im.portal.render.desktop.LeftHandMenuRendererTwo.getMenu(LeftHandMenuRendererTwo.java:31) ~[portal.console.render.desktop-22.2.3-RELEASE-871.jar:?]
    at org.apache.jsp._005fleftHandMenuTwo_jsp._jspService(_005fleftHandMenuTwo_jsp.java:364) ~[classes/:?]
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[servlet-api-3.1.jar:3.1.0]
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476) ~[org.mortbay.jasper.apache-jsp-8.5.54.jar:8.5.54]
    ... 127 more
TRACE | qtp2042190358-44309      | 2023-04-14 11:17:07,952 | com.ca.im.portal.plugins.reporteranalyzer.utils.RAWebServiceHelper
      | Took20 ms to do [1] requests 'Multiple - good' - Actual Request:[[Web Service Call:Operation:'READ', tenant:'null', requireTenant:'false', url:'routers', host:'nfa-am.apps.ge.com', port:'8981', protocol:'http', rootWSURL:'odata/api', queryParams:'?SsoToken=UkdSX5VDVkeu4C5nelidOYZsT28o2VcEcSuVWbaf4Xg-_lpfEdNf3K9-CQgbdpC6Ohq9nvUWRyP60TQZz4yu1A**&$count=true&$skiptoken=0&$orderby=routerName,deviceAlias%20asc&$select=profileName,harvesterAddress,routerAddress,enabledInterfacesCount,lifecyclestate,domainID,lastDiscoveryState,profileId,routerName,deviceAlias,tenantId,interfaceCount,ID,flowStatus', messageBody:'null']]

Resolution

To resolve this issue, first make sure the server operating system's Date and Time match between the NFA Console and NetOps Portal server. If they do match follow these steps below:

1. Run this from the NFA Console: 

   mysql -unetqos -pnetqos reporter -t -e "select userid, name, enabled from user_definitions where enabled='N';"

2. If the user that is having issues shows up in the above list run the below command to unlock them. Replace "admin" with your user's name which has the issue:
   

   mysql -unetqos -pnetqos reporter -t -e "update user_definitions set enabled='Y' where name ='admin';"

3. Restart the CA NFA OData Service and allow in 2 minute to start up.
   
   
4. Try the page again to see if it loads. If it doesn't load, please open a ticket with Broadcom support.