New Departments not showing in Domains

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

New departments were created in Clarity but they are not showing in the ad-hoc views after running load data warehouse job.

The departments do show in DWH table DWH_FIN_DEPARTMENT but are not available in the ad-hoc views for any domain.

Environment

Release : 16.1.1

Cause

The investment, project, financial domains are only showing data associated with investments.

Resolution

1. Add the department to an investment
2. Run load data warehouse job
3. Then you should see the newly created department in the Domain.