Custom Form Not Displaying (AHD04708 & AHD04407)

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Custom form does not display and stdlog shows the following errors

04/14 07:09:18.09 SERVER web:SERVER:1      2572 ERROR        session.c            16490 AHD04708:En <pdm_if> de list_z_CUSTOM_FORM_NAME.htmpl[77] faltan argumentos obligatorios

(AHD04708:In <pdm_if> list_z_CUSTOM_FORM_NAME.htmpl[77] required arguments are missing)

And this one : AHD04407:Error de generación de HTML de CA Service Desk Manager. No se ha podido encontrar o procesar list_z_CUSTOM_FORM_NAME.htmpl.

AHD04407:CA Service Desk Manager HTML generation failed. Could not find or process list_z_CUSTOM_FORM_NAME.htmpl.

pdm_webcache was tried but no improvement seen.

Environment

Service Desk Manager all versions

Cause

An unclosed  PDM_IF tag causes this issue.

Resolution

Service Desk Manager would need to exam the related htmpl file and correct the unclosed PDM_IF tag. The closing tag can be <PDM_ELIF>, <PDM_ELSE>, or </PDM_IF>. Once this is done, run these commands on the Service Desk server

pdm_webcache -H

pdm_webcache -b

 

Additional Information

HTMPL Tags