Custom form does not display and stdlog shows the following errors
04/14 07:09:18.09 SERVER web:SERVER:1 2572 ERROR session.c 16490 AHD04708:En <pdm_if> de list_z_CUSTOM_FORM_NAME.htmpl[77] faltan argumentos obligatorios
(AHD04708:In <pdm_if> list_z_CUSTOM_FORM_NAME.htmpl[77] required arguments are missing)
And this one : AHD04407:Error de generación de HTML de CA Service Desk Manager. No se ha podido encontrar o procesar list_z_CUSTOM_FORM_NAME.htmpl.
AHD04407:CA Service Desk Manager HTML generation failed. Could not find or process list_z_CUSTOM_FORM_NAME.htmpl.
pdm_webcache was tried but no improvement seen.
Service Desk Manager all versions
An unclosed PDM_IF tag causes this issue.
Service Desk Manager would need to exam the related htmpl file and correct the unclosed PDM_IF tag. The closing tag can be <PDM_ELIF>, <PDM_ELSE>, or </PDM_IF>. Once this is done, run these commands on the Service Desk server
pdm_webcache -H
pdm_webcache -b