DLP 16.1 MP1 - after entering credentials on the Enforce logon page an error is displayed

Products

• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

After entering credentials on the Enforce server Logon page an error is displayed "Error"  "An unexpected error has occurred. Contact your system administrator if this problem persists.". However after pressing the "Go to Login page" the login is successfully completed and the Console loads.

 

Environment

DLP 16.0 MP1

Cause

This issue is caused by changes that were made to the logon page. It is only visual and only occurs when the Console is accessed by a link to https://Enforce.FQDN/ProtectManager/Logon specifically.

 

Resolution

This is a known issue and is to be resolved in a future update. The current recommendation is to use the following URLs to access the Console:

https://Enforce.FQDN

or

https://Enforce.FQDN/ProtectManager

instead of:

https://Enforce.FQDN/ProtectManager/Logon

The Console will automatically be redirected to the Logon page and the error will not be displayed after entering your credentials.

 

Any web browser bookmarks will have to be adjusted accordingly to reflect those URLs. Alternatively the same old URL can be used and the error can be ignored for the time being.