DX gateway breaks after restart.

Products

• DX Operational Intelligence

Issue/Introduction

Integration DX OI on-premise with CA Services Desk on-premise.
After all the integration, when restarting DX Gateway, it breaks the integration making the incident not arrive in Service Desk.

 

Environment

Release : 22.1

Resolution

WORKAROUND:
After restart the Gateway Service, save the customization page from CA-Nim-Sm.

This behavior not occur in SaaS environments.