After setting up the Nimsoft HA in the environment, users are not visible/available in the IM and OC.
Release : 20.4
The security re-initialization has been triggered during HA setup and security.cfg was reverted to defaults.
In the .PDF file, there is a step that says :
important Note: At this point during startup of the Primary hub, UIM might prompt you to re-
initialize the security on your Primary hub, if you left the Secondary (HA) hub running.
Do NOT re-initialize security!
If the re-initialization has been done, you need to recreate users and permissions from the scratch.