After Nimsoft HA setup, users are lost from the IM and OC.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After setting up the Nimsoft HA in the environment, users are not visible/available in the IM and OC. 

 

Environment

Release : 20.4

Cause

The security re-initialization has been triggered during HA setup and security.cfg was reverted to defaults. 

Resolution

In the .PDF file, there is a step that says :

important Note: At this point during startup of the Primary hub, UIM might prompt you to re-
initialize the security on your Primary hub, if you left the Secondary (HA) hub running.
Do NOT re-initialize security!

 

If the re-initialization has been done, you need to recreate users and permissions from the scratch.