Cannot access CABI dashboard data in Operator console
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Cannot access CABI dashboard data in Operator console


Article ID: 263895


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)


Click the IM Overview report icon on the dashboard tab, but the dashboard cannot be opened and error is displayed 




Release : 20.4

Component :Cabi 7.50 /8.0 bundled

Database :Oracle


Can see errors in cabi jasperserver logs

at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(
    at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.TibcoDriverManagerImpl.unlockConnection(
    at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.JdbcDataSourceService.createConnection(
    ... 10 more
Caused by: java.sql.SQLInvalidAuthorizationSpecException: [TibcoSoftware][Oracle JDBC Driver][Oracle]ORA-01017: 用户名/口令无效; 登录被


In this use case the Oracle database password was changed before.

Both passwords in the below XML file need to be changed. Previously only one was changed 


Restart the CABI server after the change