The JasperReports Server 8.1 service does not start

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

After installing the JasperReports Server 8.1 the service does not start, but running the <Tomcat-Home>\bin\startup.bat the service starts without errors

Environment

Identity Manager 14.x

Cause

The problem is the heap size configuration, looking at the jasperserver and tomcat log files we have the same error message:

"CacheManager configuration: You've assigned more memory to the on-heap than the VM can sustain, please adjust your -Xmx setting accordingly"

 

Resolution

1. Locate and copy the location of tomcat8w.exe (if using Tomcat9, this will be named tomcat9w)

- Open and navigate through directory windows as shown in the screenshot below.

- Right-click the directory path bar and click Copy address as text.

- The clipboard should contain a string such as C:\Program Files\CA\SC\CA Business Intelligence\apache-tomcat\bin

 

2. Open a command line window with Administrator privileges

From the Start menu, enter "command" in the Search programs and files box.

From the list of files, right-click "Command Prompt" and choose Run as administrator.

 

- In the command box, type "cd" (to change directories) then right-click to paste the path to the Tomcat bin directory. Press return. 

 

 

3. Run the tomcat8w application

- You will need the "CA Business Intelligence Tomcat" Service Name

- Run services.msc and right-click on the "CA Business Intelligence Tomcat" service and click Properties and copy the Service Name

- In this case, the Service Name is "cabusinessintelligencetomcat"

Now in the Tomcat bin directory, type "tomcat8w //ES//jasperreportsTomcat" and press return.

Click the Java tab. Edit the values in the Java Options box. The following settings allocate 1 GB of memory to the start Java heap, 2 GB for the maximum heap size

- Stop/Start "CA Business Intelligence Tomcat" service