Can't login to Service Desk Manager after server name change

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

EEM/SDM installed on the same server. 

Client changed the server name and performed needed steps in EEM and EEM itself works fine

pdm_status shows all SDM processes are running/complete with the new server name

but can't login to SDM 

Environment

Service Desk Manager 17.3 and higher

Resolution

Please perform these steps

--open NX.env file and change the 

@NX_EIAM_HOSTNAME

to the new server name and save the change

--go to database mdb options table and modify the row with eiam-hostname with the new server name

--restart SDM

--try login