Issues noted while creating Announcements within Service Catalog

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

The below two discrepancies are noted while creating announcements in the Service Catalog:

1. -> Go to Home -> Messages -> Add New Message and create a new message

    -> If we select Specify Business Unit then all Roles are listed in black and we cannot select.

 

  -> If we select All Business Units then Roles can be selected.

2. -> If an Announcement is saved under a specific BU, it can be still viewed by other BUs and all Roles.

     -> The Announcements are displayed always with the Newest first and not based on importance.

 

Environment

Release : 17.3

Resolution

The fix is included in 17.3 RU22.