Unexpected server error post upgrade to 14.3 RU7 [FileSystemException]

Products

• Endpoint Protection

Issue/Introduction

Post upgrade of Symantec Endpoint Protection Manager (SEPM) you notice intermittent unexpected  server errors :

Event type:	An unexpected exception has occurred
Event description:	Unexpected server error.
Error message:	Unexpected server error.
Error code:	Unexpected server error.
Stack trace:	java.nio.file.FileSystemException: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\clientpkg\Symantec Endpoint Protection Manager Console.zip: The process cannot access the file because it is being used by another process. at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92) at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103) at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108) at java.base/sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:274) at java.base/sun.nio.fs.AbstractFileSystemProvider.delete(AbstractFileSystemProvider.java:105) at java.base/java.nio.file.Files.delete(Files.java:1142) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.sync(ZipFileSystem.java:1380) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.lambda$close$2(ZipFileSystem.java:295) at java.base/java.security.AccessController.doPrivileged(Native Method) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.close(ZipFileSystem.java:294) at com.sygate.scm.server.servlet.RemoteConsoleServlet.handleRequest(RemoteConsoleServlet.java:100) at com.sygate.scm.server.servlet.NamedHttpServlet.doPost(NamedHttpServlet.java:60) at com.sygate.scm.server.servlet.NamedHttpServlet.doGet(NamedHttpServlet.java:48) at javax.servlet.http.HttpServlet.service(HttpServlet.java:502) at javax.servlet.http.HttpServlet.service(HttpServlet.java:596) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:129) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.cat
Site:	-
Server:	SERVERNAME
Date:	03/30/2023 04:51:05
Severity:	Error

Resolution

Our Engineering team has identified the issue. The issue will be fixed in our next release.

Additional Information

CRE-13764