Unexpected server error post upgrade to 14.3 RU7 [FileSystemException]

Products

• Endpoint Protection

Issue/Introduction

Post upgrade of Symantec Endpoint Protection Manager (SEPM) you notice intermittent unexpected  server errors :

Event type:	An unexpected exception has occurred
Event description:	Unexpected server error.
Error message:	Unexpected server error.
Error code:	Unexpected server error.
Stack trace:	java.nio.file.FileSystemException: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\clientpkg\Symantec Endpoint Protection Manager Console.zip: The process cannot access the file because it is being used by another process. at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92) at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103) at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108) at java.base/sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:274) at java.base/sun.nio.fs.AbstractFileSystemProvider.delete(AbstractFileSystemProvider.java:105) at java.base/java.nio.file.Files.delete(Files.java:1142) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.sync(ZipFileSystem.java:1380) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.lambda$close$2(ZipFileSystem.java:295) at java.base/java.security.AccessController.doPrivileged(Native Method) at jdk.zipfs/jdk.nio.zipfs.ZipFileSystem.close(ZipFileSystem.java:294) at com.sygate.scm.server.servlet.RemoteConsoleServlet.handleRequest(RemoteConsoleServlet.java:100) at com.sygate.scm.server.servlet.NamedHttpServlet.doPost(NamedHttpServlet.java:60) at com.sygate.scm.server.servlet.NamedHttpServlet.doGet(NamedHttpServlet.java:48) at javax.servlet.http.HttpServlet.service(HttpServlet.java:502) at javax.servlet.http.HttpServlet.service(HttpServlet.java:596) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:129) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.cat
Site:	-
Server:	SERVERNAME
Date:	03/30/2023 04:51:05
Severity:	Error

Resolution

This issue is fixed in SEP 14.3 RU8 version, For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.