Why is a User Getting Disabled Every 30 DAys

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

We are using a service user for synchronization between Rally (https://rally1.rallydev.com/) and an integration
The problem we are facing is that we need to log in to rally (with the service user) once every month otherwise the user would be Disabled
Can the user be configured in such a way to not be blocked because of inactivity? It is not session timeout issue.

Environment

Release : SAAS

Cause

Rally doesn't disabled users every 30 days

Resolution

If you see this behavior your subscription may be running an internal script disabling users