We are using a service user for synchronization between Rally (https://rally1.rallydev.com/) and an integration
The problem we are facing is that we need to log in to rally (with the service user) once every month otherwise the user would be Disabled
Can the user be configured in such a way to not be blocked because of inactivity? It is not session timeout issue.
Release : SAAS
Rally doesn't disabled users every 30 days
If you see this behavior your subscription may be running an internal script disabling users