Experiencing an error " "Unable to communicate to the PPM server. Please try again and if problem persists contact your system administrator" while uploading a specific PDF file in the Collaboration Tab. Despite the PDF file size being relatively smaller than the ones we have previously loaded, we are unable to upload it even after several attempts and other pdf files gets uploaded fine
FATAL Date.. [http-nio-10.10.208.3-80-exec-9] niku.webglue (clarity:<someUser>:9705029__C771F119-81E7-4B61-BBEA-E9E1E0D75BE3:dms.ProjectsFileManager) Exception in page or action
HAR file shows DMS add files action not successful :
Issue with Load balancer configuration that is blocking company sensitive PDFs to be uploaded.
File upload was successful from standalone application URL.
IT security team adjusts Load balancer configuration to allow company sensitive PDFs to be uploaded.