When a sender sends to a user, the following error shows up:
13:32:02 Email Info Processing outgoing message from Sally <[email protected]> with subject: Mechanical Blueprints [PGP]
13:32:03 Email Warning Fatal exception evaluating policy for recipient suni[email protected]: key has been revoked - jumping to Exception chain
In the example above, the sender "Sally" is sending to the recipient "Sunita", and the error states the key could not be used and was "revoked".
Both of these users are "internal" and both are managed by the PGP server.
Upon reviewing the PGP Server for the user's key "Sunita", it is found that the key is *not* revoked, and appears to be just fine.
Other senders can encrypt to Sunita as well.
Most likely this is a case where the mail policies for Sally, may be problematic. In order to resolve this, it may be needed to re-enroll Sally so that the mail policies can be re-downloaded.
If you have re-enrolled the user, and this issue exists, reach out to Symantec Encryption Support for further guidance.
For more information on how to re-enroll, see the following article: