Double login to Windows server--Credential Provider

Products

• CA Identity Suite

Issue/Introduction

Once Broadcom software is installed it now prompts twice to login to Windows boxes:

After we enter the Windows server name and click connect, we are prompted for our userid  and the Password. After this, it does both the connection to the server AND it logs us into the desktop. 

Is there a way to fix this so that we login only once when we are connecting and that takes us all the way into the desktop?

Is this by design? What exactly on Broadcom is causing this? How do we fix this?

 

 

 

Resolution

When the Broadcom Symantec Credential Manager is installed it does not automatically disable any previously installed credential providers. You'll need to disable either the native MS credential provider or any other third-party credential managers.

The documentation (see below) for installing the Broadcom Credential Provider includes an example for excluding the MS account credential provider.

 

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/administrating/password-management/reset-password-or-unlock-account/configure-the-credential-provider.html 

Note:

 Ensure that you exclude other credential providers so that the CA credential provider is used.

Example:

Follow these steps to exclude the Microsoft account credential provider.

• In the Run window, type the following command to open the Local Group Policy Editor:

  gpedit.msc
• Navigate to Local Computer Policy, Computer Configuration, Administrative Templates, System, Logon.
• Double-click "Exclude credential providers.
• Click 

  Enabled

  .
• In the Exclude the following credential providers text box, specify the following:

  {F8A0B131-5F68-486c-8040-7E8FC3C85BB6},{60b78e88-ead8-445c-9cfd-0b87f74ea6cd}
• In the Run window, type the following command:

  gpupdate.exe

  The specified credential provider is excluded.