Error message on the Cloud Enabled Systems: Failed validation of certificate by request

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

Error seen when Internet Gateways report in and also on many CEM enabled systems:

Failed validation of certificate by request: ''<IPValue> (serial: <SerialValue>, thumbprint: <ThumbprintValue>):
Thumbprint '<ThumbprintValue>' Serial '<SerialValue>' Issuer 'CN=''<HOSTNAME> Subject 'CN='

Environment

ITMS 8.x

Resolution

There has been a Point Fix included in the latest 8.6 RU3 Cumulative Point Fix and it is found here:

CUMULATIVE POST ITMS 8.6 RU3 POINT FIXES

Please download and install the SMP_SMA v10 or later point fix to resolve this issue.