Cannot access OC SLM SLAs for configuration and SLM Query Editor is not working
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Cannot access OC SLM SLAs for configuration and SLM Query Editor is not working

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Article ID: 263298

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Can't seem to access/modify existing SLA and add new SLAs... currently using chrome and logged in as "Administrator."

SLM/SLAs were workig in UIM 20.4 CU3 for months now it appears to be corrupt/not working / partially working only.

Empty windows/screens. No response when clicking an SLA or trying to view it.

Environment

  • Release: 20.4 CU3

Cause

  • Unknown

Resolution

  • Reinstalled Operator Console (OC 20.4) and SLAs/SLM/SLM Query Editor etc., and it began working as expected again.
  • Resolved/recovered.
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