Create ticket action is not working "failed to create Incident 500"
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Create ticket action is not working "failed to create Incident 500"

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Article ID: 263254

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

create ticket action failing
help desk connector integrated with Service Now 
"alert id creates ticket error. status=failed to create Incident 500"

Environment

Release : 4.2

Resolution

The issue has been resolved after correcting a syntax error in the service now business rules.