Create ticket action is not working "failed to create Incident 500"
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Article ID: 263254
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Updated On: 12-01-2023
Products
CA Service Operations Insight (SOI)
Issue/Introduction
create ticket action failing
help desk connector integrated with Service Now
"alert id creates ticket error. status=failed to create Incident 500"

Resolution
The issue has been resolved after correcting a syntax error in the service now business rules.
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