Resource is not able to see task in timesheet.
search cancel

Resource is not able to see task in timesheet.

book

Article ID: 263146

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The tasks were created based on integration to Jira, Users are not able to see some tasks in their clarity timesheets, and would like to see all tasks?

Note: Task is Open for time entry.

When trying to make assignments on the same task the message is that "This task type does not support assignments"

Environment

Release : 16.0.1

Resolution

The concerned task is a Phase as confirmed from GANT view. The same can outdented via GANT or MSP. 

Review Jira integration, if it is via REST API then ensure the phase name attribute is not populated, child task would have phase name populated.