Symantec DLP Notifier Service is not running

Products

• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Enforce

Issue/Introduction

Mar 29, 2023 4:23:28 PM (INFO) Thread: 14 [com.vontu.model.notification.rmi.NotificationServerService.loadSystemProperties] SystemProperties initialized.
Mar 29, 2023 4:23:28 PM (SEVERE) Thread: 14 [com.vontu.model.notification.rmi.NotificationServerService.createRegistry] Unable to connect to RMI registry on port: 37328
java.rmi.server.ExportException: Port already in use: 37328; nested exception is:
        java.net.BindException: Address already in use (Bind failed)
        at sun.rmi.transport.tcp.TCPTransport.listen(TCPTransport.java:346)
        at sun.rmi.transport.tcp.TCPTransport.exportObject(TCPTransport.java:254)
        at sun.rmi.transport.tcp.TCPEndpoint.exportObject(TCPEndpoint.java:412)
        at sun.rmi.transport.LiveRef.exportObject(LiveRef.java:147)
        at sun.rmi.server.UnicastServerRef.exportObject(UnicastServerRef.java:237)
        at sun.rmi.registry.RegistryImpl.setup(RegistryImpl.java:213)
        at sun.rmi.registry.RegistryImpl.<init>(RegistryImpl.java:173)
        at sun.rmi.registry.RegistryImpl.<init>(RegistryImpl.java:144)
        at java.rmi.registry.LocateRegistry.createRegistry(LocateRegistry.java:239)
        at com.vontu.model.notification.rmi.NotificationServerService.createRegistry(NotificationServerService.java:187)
        at com.vontu.model.notification.rmi.NotificationServerService.startNotificationServer(NotificationServerService.java:94)
        at com.vontu.model.notification.rmi.NotificationServerService.start(NotificationServerService.java:127)
        at org.tanukisoftware.wrapper.WrapperManager$11.run(WrapperManager.java:4163)
Caused by: java.net.BindException: Address already in use (Bind failed)
        at java.net.PlainSocketImpl.socketBind(Native Method)
        at java.net.AbstractPlainSocketImpl.bind(AbstractPlainSocketImpl.java:387)
        at java.net.ServerSocket.bind(ServerSocket.java:390)
        at java.net.ServerSocket.<init>(ServerSocket.java:252)
        at com.vontu.util.rmi.ConfigurableRMIServerSocketFactory.createServerSocket(ConfigurableRMIServerSocketFactory.java:53)
        at sun.rmi.transport.tcp.TCPEndpoint.newServerSocket(TCPEndpoint.java:670)
        at sun.rmi.transport.tcp.TCPTransport.listen(TCPTransport.java:335)
        ... 12 more

 

Cause

A port that DLP normally uses for communication (in this case port 37328) is being used by some other process.

Resolution

Reboot the server to allow the port to be freed up.

May need to determine what application is trying to use the port if repeats.