Installed new Provisioning server on vApp and it is now inaccessible and VM is in rescue mode

Products

• CA Identity Suite

Issue/Introduction

We are installing a new instance of the CA Identity platform in a separate data center.

After the VM image creation one of the Provisioning servers has become inaccessible. 

When that is used we only get a blank screen

 

Environment

Release : 14.4

Resolution

New instance of vApp. After the VM image creation the PS was not accessible. As this is a new VM and it is in rescue mode, do you have enough disk space and memory allocation for this VM?  This would cause this type of rescue mode on a new VM.

Review and try increasing the disk space on the machine and also increase processors if you have the capacity? On boot, press Ctrl+D (if prompted) and the machine will boot, use the alias ResizeDisk to resize your hard disk, then reboot and confirm.

Here is the alias and documentation on this subject:

resizeDisk
Allows resizing the file-system size on the "/" volume after the Virtual Disk that is assigned to the Virtual Appliance Virtual Machine has been expanded in the host Virtualization platform.
Example: VMware ESX
The expansion operation in the host Virtualization platform typically requires shutting down the guest Virtual Machine.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/virtual-appliance/administering-virtual-appliance/using-the-login-shell.html#concept.dita_d8970dcfb6ebabd18cfdace9336ad9171e4f2578_AvailableAliases