Live Update Administrator (LUA) specific Download requests are observed to fail between 90-99%. Repeat attempts also fail per below:
From the Audit Logs the following is seen:
3/29/2023 8:03:15 PM GMT | Download | informational | admin | Started download of content for request id "1" started by user "admin". |
3/29/2023 8:07:59 PM GMT | Download | CRITICAL | admin | Failed to download file "1680100440jtun_emtsepn64c31sdsfrben230324003.7z" while processing request id "1". |
3/29/2023 8:08:22 PM GMT | Download | CRITICAL | admin | Failed to download file "1680117428jtun_emtsepn64c3sdsfrben230324003.7z" while processing request id "1". |
3/29/2023 8:08:34 PM GMT | Download | CRITICAL | admin | Download job from source server "Symantec LiveUpdate" has failed. There were "2" updates that failed to download. |
3/29/2023 9:17:15 PM GMT | Download | CRITICAL | admin | Download request "1" started by "admin" has failed. |
LUA versions: 2.10 and later
The files that are shown as "failing to download" appear to be failing during verification - due to differences in file size. After a subsequent attempt to download it again, the result is the same.
Symantec has identified the cause of the issue and provided the fix. Please try another download. If it fails again, please contact Support.