Error: Failed to Base64 decode IPC data in WSS Agent when changing JVM

Products

• CA Single Sign On Agents (SiteMinder)
• SITEMINDER

Issue/Introduction

 

When running WSS Agent, and upgrading the JVM (Java) it uses 8u351 (x86) or 8u361 (x86), then the WSS Agent doesn't start and reports errors:

[27472/4116700016][Thu Jan 19 2023 22:54:55][IpcHelper.cpp:925][ERROR][sm-XMLAgent-00140] Method: IpcHelper::makeIpcRequest. Failed to call: decodeIpcMessage. Description: Failed to Base64 decode IPC data
[27472/4116700016][Thu Jan 19 2023 22:54:55][TxmPlugin.cpp:268][ERROR][sm-XMLAgent-00250] Method: CTxmPlugin::ProcessResource. Description: XML Agent plugin failed to initialize

 

Resolution

 

When changing the JVM, make sure the JVM path in

/opt/CA/webagent/soa-wa/ca_soa_wa_env.sh

is modified accordingly.

To illustrate:

NETE_TXM_JRE_ROOT=/usr/java/jdk1.8.0_351-i586/jre

should be changed to:

NETE_TXM_JRE_ROOT=/usr/java/jdk1.8.0_361-i586/jre