Is there a way to stop updating email address with certain domain names when running pdm_ldap_import?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When running pdm_ldap_import command, we do not want to update email address if it has certain domain names, such as "gmail.com" or "outlook.com", or etc. Is there a way to stop updating only email address field if it has the specific domain names? 

Environment

Release : 17.3

Resolution

It is not possible to stop updating only email address field when domain of the email address is specific ones, such as "@gmail.com", "@hotmail.com" or "@outlook.com", however, you can stop synchronizing the email address of all contacts by creating a custom ldap.mod file as per below.

1. Create a ldap.mod file with the following definition and store it under NX_ROOT \site\mods\majic folder.
   NOTE: Please remove other definitions that are already defined in ldap.maj file located under NX_ROOT\bopcfg\majic folder. 
   
   MODIFY ldap email_address DELETE;
   
   
2. Restart the Service Desk service.
   * Please run pdm_status command to ensure all processes are up and running.

Additional Information

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