Installation of Integration services on a new Windows 2019 server got http status error

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I'm doing a platform upgrade for soi/apm connector from Windows 2012 R2 to Windows 2019.  When I tried to install the integration services on the new 2019 server, I got the "Unexpected failure - HTTP status" error message. 

Environment

Release : 4.2

Resolution

Customer had setup SOI Manager to force SSL connections for all interface access using the following steps

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/installing/ssl-implementation/force-ssl-connection-for-all-interface-access.html

 

When anything try to access SOI using http, it will redirect to SSL.

When the re-direct occurs it return http code 302 and the Integration Services installer does not know how to handle code 302

Here are the entries from the install log...

 

UrlUtil.getResponseCode: checking URL http://xxxx:7090/sam
UrlUtil.getResponseCode: authenticating as samuser
UrlUtil.getResponseCode: Base64 encoded auth string: xxxx
UrlUtil.getResponseCode: response code=302 (null)
Response: 302
IntegrationServicesConfigPanelokToContinue: Panel validation failed!
IntegrationServicesConfigPanelokToContinue: END (returning false)

 

The workaround is to disable to re-direct and perform the install.

Once the install is complete, re-enable the re-direct.