Cannot edit Knowledge Documents
search cancel

Cannot edit Knowledge Documents

book

Article ID: 262973

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk users cannot edit Knowledge documents after the latest RU11 patch was installed.

Issue only occurs in PROD, but not in their other environments on the same RU level.

When clicking edit, it does not bring them to the default location in PROD. 

Previously, browser behavior was found to be inconsistent

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=mCxTh59BAGkrf6hhdaVMtg==

Environment

Release : 17.3

Cause

Installation of RU11 reverted settings to default

Resolution

Issue caused by incorrect setting found here:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=akMun+lXb+xPmEji8HNBtA== 

Administration > Knowledge > Approval Process Manager

Once we changed "Permissions for Document Edit after Publish" to "User with full permissions may edit documents after they have been published" customer was able to edit KDs as necessary.

Powered by Wolken Software