Error "Failed to verify the entered domain" when bringing in computers from the Domain
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Error "Failed to verify the entered domain" when bringing in computers from the Domain

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Article ID: 262966

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Updated On:

Products

Client Management Suite IT Management Suite

Issue/Introduction

Using Domain Membership / WINS import to find computers and bring them into the database:
 

Here are three entries from the SMP (NS) log files:

Entry 1

Failed to query container while verifying domain name: Microsoft Windows Network

An extended error has occurred
   [Win32Exception @ Altiris.NS.dll]
   at Altiris.NS.Utilities.Network.VerifyDomainName(NetResource, string, ref bool)
   at Altiris.NS.Utilities.Network.VerifyDomainName(NetResource, string, ref bool)

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
   at Altiris.NS.Utilities.Network.VerifyDomainName(NetResource, string, ref bool)
   at Altiris.NS.Discovery.DiscoverMachines.ValidateDomain(string)
   at Altiris.NS.Discovery.DomainToDiscoverInfo.ValidateDomain()
   at Altiris.NS.UI.cfgDiscoveryDomain.tbNew_Click()
   at ComponentArt.Web.UI.Menu.OnItemSelected(MenuItemEventArgs)
   at ComponentArt.Web.UI.Menu.HandlePostback(string)
   at System.Web.UI.Page.ProcessRequestMain(bool, bool)
   at System.Web.UI.Page.ProcessRequest(bool, bool)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext)
   at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep, ref bool)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest, HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, int)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, int)

HTTP [POST]: https://<SMPserverFQDN>/Altiris/NS/Admin/Configuration/cfgDiscovery.aspx?TabGuid=95fb00ce-06d1-4830-9bed-98458cfcdf77&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5&ParentGuid=93279b36-4212-44c5-89e4-219920470721&TreeGuid=a57fb0e9-0676-4e00-929a-6bb37dc1f888&ItemGuid=0891cb17-8328-48e6-ac06-103ca600155c&Url=/altiris/console/ItemPage.aspx&ContentFrame=rightPane
 ip: [192.xx.xx.xx]; languages: [en-US,en;q=0.9]; content-length: [42732];
 timings: [[R] 00:00:05.3460064(W: 00:00:00.0010048)];
 response: [200 OK]; x-smp-nsversion: [8.7.1273.0];
-----------------------------------------------------------------------------------------------------
Date: 3/29/2023 10:10:24 PM, Tick Count: 171100109 (1.23:31:40.1090000), Size: 2.72 KB
Process: w3wp (9896), Thread ID: 516, Module: Altiris.NS.dll
Priority: 2, Source: Network.VerifyDomainName

Entry 2

Failed to validate domain: Domain FQDN

Failed to find domain - 
   [NSComException @ Altiris.NS.dll]
   at Altiris.NS.Discovery.DiscoverMachines.ValidateDomain(string)

COM Exception errcode: 0x17E6

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
   at Altiris.NS.Discovery.DiscoverMachines.ValidateDomain(string)
   at Altiris.NS.Discovery.DomainToDiscoverInfo.ValidateDomain()
   at Altiris.NS.UI.cfgDiscoveryDomain.tbNew_Click()
   at ComponentArt.Web.UI.Menu.OnItemSelected(MenuItemEventArgs)
   at ComponentArt.Web.UI.Menu.HandlePostback(string)
   at System.Web.UI.Page.ProcessRequestMain(bool, bool)
   at System.Web.UI.Page.ProcessRequest(bool, bool)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext)
   at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep, ref bool)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest, HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, int)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, int)

HTTP [POST]: https://<SMPserverFQDN>/Altiris/NS/Admin/Configuration/cfgDiscovery.aspx?TabGuid=95fb00ce-06d1-4830-9bed-98458cfcdf77&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5&ParentGuid=93279b36-4212-44c5-89e4-219920470721&TreeGuid=a57fb0e9-0676-4e00-929a-6bb37dc1f888&ItemGuid=0891cb17-8328-48e6-ac06-103ca600155c&Url=/altiris/console/ItemPage.aspx&ContentFrame=rightPane
 ip: [192.xx.xx.xx]; languages: [en-US,en;q=0.9]; content-length: [42732];
 timings: [[R] 00:00:15.9178455(W: 00:00:00.0010048)];
 response: [200 OK]; x-smp-nsversion: [8.7.1273.0];
-----------------------------------------------------------------------------------------------------
Date: 3/29/2023 10:10:34 PM, Tick Count: 171110671 (1.23:31:50.6710000), Size: 2.54 KB
Process: w3wp (9896), Thread ID: 516, Module: Altiris.NS.dll
Priority: 1, Source: DiscoverMachines.ValidateDomain

Entry 3

Failed to verify the entered domain: Domain FQDN

Failed to validate domain:  Domain FQDN
   [AeXException @ Altiris.NS.dll]
   at Altiris.NS.Discovery.DiscoverMachines.ValidateDomain(string)
   at Altiris.NS.Discovery.DomainToDiscoverInfo.ValidateDomain()
   at Altiris.NS.UI.cfgDiscoveryDomain.tbNew_Click()

Failed to find domain - 
   [NSComException @ Altiris.NS.dll]
   at Altiris.NS.Discovery.DiscoverMachines.ValidateDomain(string)

COM Exception errcode: 0x17E6

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
   at Altiris.NS.UI.cfgDiscoveryDomain.tbNew_Click()
   at ComponentArt.Web.UI.Menu.OnItemSelected(MenuItemEventArgs)
   at ComponentArt.Web.UI.Menu.HandlePostback(string)
   at System.Web.UI.Page.ProcessRequestMain(bool, bool)
   at System.Web.UI.Page.ProcessRequest(bool, bool)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext)
   at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep, ref bool)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest, HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, int)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, int)

HTTP [POST]: https://<SMPserverFQDN>/Altiris/NS/Admin/Configuration/cfgDiscovery.aspx?TabGuid=95fb00ce-06d1-4830-9bed-98458cfcdf77&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5&ParentGuid=93279b36-4212-44c5-89e4-219920470721&TreeGuid=a57fb0e9-0676-4e00-929a-6bb37dc1f888&ItemGuid=0891cb17-8328-48e6-ac06-103ca600155c&Url=/altiris/console/ItemPage.aspx&ContentFrame=rightPane
 ip: [192.xx.xx.xx]; languages: [en-US,en;q=0.9]; content-length: [42732];
 timings: [[R] 00:00:15.9188440(W: 00:00:00.0010048)];
 response: [200 OK]; x-smp-nsversion: [8.7.1273.0];
-----------------------------------------------------------------------------------------------------
Date: 3/29/2023 10:10:34 PM, Tick Count: 171110671 (1.23:31:50.6710000), Size: 2.68 KB
Process: w3wp (9896), Thread ID: 516, Module: Altiris.NS.dll
Priority: 1, Source: DiscoverMachines.ValidateDomain

Environment

ITMS 8.7 GA

Resolution

Broadcom recommends using the "Import Microsoft Active Directory" option to import data from Active Directory and this is found in the Symantec Management Console at Actions>Discover>Import Microsoft Active Directory.

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