When selecting an computer from console, and then selecting Remote Control > Remote Desktop a dialog box appears with:
Remote Desktop can't find the computer "<name of computer>". This might mean that "<name of computer>" does not belong to the specified network. verify the computer and and domain that you are trying to connect to.
Release : 3.x
RDP unable to connect to the console. Possible cause is that the computers are not on the domain. Verified by running from the Ghost Solution Suite from command:
nslookup <computer name>
Example output:
nslookup <computer name>
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: XXX.XXX.XXX.XXX
*** UnKnown can't find <computer name>: Non-existent domain
Have the GSS console and Computers on the same domain so that the Remote Desktop control from console can resolve the DNS