Sync failures between DX NetOps Portal (CAPC) and Spectrum

Products

• Spectrum
• Network Observability

Issue/Introduction

Sync failures between DX NetOps Portal (CAPC) and Spectrum causing no interfaces to appear in Groups:

Environment

DX NetOps Spectrum & CAPM all currently supported releases

Resolution

A restart of Spectrum Tomcat on the OneClick system that is integrated with DX NetOps Portal (CAPC) should resolve the issue.

Additional Information

For further information on troubleshooting Data Source Synchronization failures to NetOps Portal, see:

TechDocs : DX NetOps CAPM 24.3 : Data Source Synchronization Fails