BSI application not responding

Products

• CA Business Service Insight

Issue/Introduction

BSI application is not responding 

Excerpt from t_log:
===============

"<errors><error><coding_context><file>c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\fad9a759\8095a752\App_Web_se250aph.4.cs</file><method>ProcessRequest</method><line>0</line></coding_context><info>Exception of type 'System.Web.HttpUnhandledException' was thrown.;Inner exception: Oracle.DataAccess.Client.OracleException ORA-03113: end-of-file on communication channel Process ID: 8236 Session ID: 90 Serial number: 181    at Oracle.DataAccess.Client.OracleException.HandleErrorHelper(Int32 errCode, OracleConnection conn, IntPtr opsErrCtx, OpoSqlValCtx* pOpoSqlValCtx, Object src, String procedure, Boolean bCheck)    at Oracle.DataAccess.Client.OracleException.HandleError(Int32 errCode, OracleConnection conn, String procedure, IntPtr opsErrCtx, OpoSqlValCtx* pOpoSqlValCtx, Object src, Boolean bCheck)    at Oracle.DataAccess.Client.OracleCommand.ExecuteReader(Boolean requery, Boolean fillRequest, CommandBehavior behavior)    at Oracle.DataAccess.Client.Oracl

Environment

Business Service Insight 8.3.5.x

Cause

Listener trace files are more than threshold value (4GB)

Resolution

Clear all the temporary folders

C:\Program Files (x86)\CA\Cloud Insight\SessionData
C:\inetpub\wwwroot\Oblicore\SessionData

Move the existing listener trace files to different location to write new listener trace files.

Location: Oracle installed drive \app\sqldbadmin\diag\tnslsnr\<servername>\listener\trace