Remote DSM Explorer stuck or frozen
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Remote DSM Explorer stuck or frozen


Article ID: 262830


Updated On:


CA Client Automation - IT Client Manager CA Client Automation


Remote DSM Explorer are sometimes stuck or frozen.
This problem occurs only on remote DSM Explorer and not on DSM Explorer installed on Domain Manager


Client Automation - All Versions.


Sometimes if there are network problem/congestion, some udp parcels could be lost.
This could cause problem for some Client Automation components and specially DSM Remote Explorer.


Usage of TCP (instead UDP) is more reliable as parcel is resent in cause of loss.

On machine with DSM Remote Explorer which have the problem, execute this to disable CAM port UDP 4104. CAM will use port TCP 4105

camconfig udp_port=0
camsave explicit


Remark : Port TCP 4105 should be opened between itself and Domain Manager and between itself and its Scalability Server.