Unable to consume data through Clarity API due to SSL Certificate error

Products

• Clarity PPM SaaS

Issue/Introduction

Clarity SaaS Dev environment when accessing data through the API, SSL certificate errors are received using Postman. Tried to hit the REST endpoint and it seems to be an issue with SSL in DEV.

Error: SSL Error: Unable to get local issuer certificate Disable SSL Verification

Environment

Release : 16.1.1

Resolution

Clarity SaaS exposes API for broad spectrum of API tools that can be used to consume data and are all configured differently. If using Postman, here is helpful resource for troubleshooting Postman server connection issues: https://blog.postman.com/self-signed-ssl-certificate-troubleshooting

In the tech doc, Postman states it is ok to turn off SSL verification if using https:

SSL Certificate Issues
If you’re using HTTPS connections, you can turn off SSL verification under Postman settings. If that doesn’t resolve the issue, your server may be using a client-side SSL connection which you can configure under Postman Settings. Check the Postman Console to ensure that the correct SSL certificate is being sent to the server.