Console upgrade fails with errors: java.lang.NullPointerException

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

Trying to upgrade console from 20.2.10 -> 21.2.11

The install fails and we see these errors in the

Performance_Center_Install_DATE.log

Move File:                Destination: /apps/CA/PerformanceCenter/SQL/portal_users.sql

                          Status: WARNING

                          Additional Notes: WARNING - Source file /apps/CA/PerformanceCenter/portal_users.sql does not exist.

 

Move File:                Destination: /apps/CA/PerformanceCenter/SQL/inituser.sql

                          Status: WARNING

                          Additional Notes: WARNING - Source file /apps/CA/PerformanceCenter/inituser.sql does not exist.

 

Install Merge Module:     $IA_PROJECT_DIR$/target/dependency//portal-common.installanywhere.MYSQL.iam.zip

                          Status: ERROR

                          Additional Notes: ERROR - java.lang.NullPointerException

……………….

Action: exception while executing: com.zerog.ia.installer.actions.InstallZipfile -- da-rib-docs.jar

java.util.zip.ZipException: zip END header not found

at java.base/java.util.zip.ZipFile$Source.zerror(Unknown Source)

…………………..

chmod +x /apps/CA/PerformanceCenter/Tools/bin/doEncryption.sh

Action: exception while executing: com.zerog.ia.installer.actions.InstallFile -- _pre_mysql_upgrade.xml

java.util.zip.ZipException: zip END header not found

at java.base/java.util.zip.ZipFile$Source.zerror(Unknown Source)

............

Environment

Release : 21.2, 22.2

Cause

The CAPerfCenterSetup.bin file on the console host was corrupted, and not extracting correctly.

This was true even though it was exactly the same size on disk as the new file that worked.

Resolution

Copy a fresh image of the CAPerfCenterSetup.bin to the console host and rerun the upgrade.