Clarity Mobile App throws API error

Products

• Clarity PPM SaaS

Issue/Introduction

Users trying to connect via the Clarity mobile app after logging in with the SSO URL and my SSO password we can get no further than the API-1007 error as per the screenshot:

 

Environment

Release : 16.1.0

Resolution

Mobile access rights were missing. 

You need the following access rights to submit the timesheet using Clarity Mobile App:

• Resource - Enter Time(instance)
• Mobile - Enter Time - Navigate 
  (global)
• Timesheets - Navigate
• Mobile - Access

You need the following access rights to approve the timesheet using Clarity Mobile App:

• Timesheets - Navigate
• Mobile - Approve Time - Navigate
• Timesheets - Approve (OBS, Instance, or Global rights)

You need the following access right to access action items using Clarity Mobile App:
Mobile – Action Items – Navigate

For the latest mobile app 3.2 the following right was introduced to allow user to use action items in mobile.

• Mobile – Action Items – Navigate

Additional Information

Documentation reference: New! Clarity Mobile App Version 3.2.0