Error SPC-OCC-19747 when doing a NCM backup from a Secure Domain Connector server

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

 

When trying to back up a device configuration using NCM from one of our Secure Domain Connector (SDC) the following message is seen.

SPC-OCC-19747 - Error Capturing configuration for host; NCM configuration difference failed to complete because required resources could not be allocated, Please see $specroot/ncm/ncmser.out file 

 

 

 

Environment

DX Netops Spectrum Secure Domain Connector 22.2.x

Resolution

The NCM file diff is occurring on the SpectroServer side rather than on the SDC server.

It is recommended to make the following changes on the SpectroServer machine:
 
(1) Please make  these $SPECROOT/NCM/config.xml changes on the SpectroServer machine:

<diff-largefile type="java.lang.String">on</diff-largefile>
<debugging type="java.lang.String">on</debugging>

(2) Increase the memory in $SPECROOT/lib/SDPM/partslist/NCMSERV.idb on the SpectroServer machine:

ARGV;$SPECROOT/bin/JavaApps/bin/ncmservice<CSEXE> -Xms256M -Xmx1024M -Dfile.encoding=UTF-8 -XX:+HeapDumpOnOutOfMemoryError -Dvbroker.agent.enableLocator=false -Dvbroker.orb.admDir=$SPECROOT/bin/VBNS -Dborland.enterprise.licenseDir=%BES_LIC_DIR% -Dborland.enterprise.licenseDefaultDir=%BES_LIC_DIR% -Djava.endorsed.dirs=$SPECROOT/lib/endorsed -DSPECROOT=%SPECROOT% com.aprisma.spectrum.scmd.ScmService;

(3) Restart NCM service on the SpectroServer machine:

Check issue is resolved.