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CABI is not available or accessible . Please contact your administrator.

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Article ID: 262641

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I can get into cabi directly, but when trying to open a report or dashboard in cabi get the following error. This is with a new installation that is using HTTPS.

Environment

  • Release: 20.4
  • Component: cabi 

Resolution

  1. added the new cabi_url to the cabi probe raw config using what the certificate would expect
  2. deactivate wasp on the OC robot
  3. remove ../wasp/work from the wasp on the OC robot
  4. remove ../wasp/webapps/cabi from the wasp on the OC robot
  5. Make sure the correct version of ump_cabi is installed on the OC robot
  6. activate wasp on the OC
  7. restart the cabi robot

Additional Information

  • Also note on this one the OC had an authority signed certificate, and a self signed certificate on the cabi server. Most browsers do not like self signed and will ask if you want to accept it or not when going to the site.

  • If you have not done that or closed the browser, and not opened the cabi https path in a new tab prior to going back into OC, OC will fail to load dashboards or reports until that certificate is accepted by opening the cabi https path in another tab.