CABI is not available or accessible . Please contact your administrator.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I can get into cabi directly, but when trying to open a report or dashboard in cabi get the following error. This is with a new installation that is using HTTPS.

Environment

• Release: 20.4
• Component: cabi 

Resolution

1. added the new cabi_url to the cabi probe raw config using what the certificate would expect
2. deactivate wasp on the OC robot
3. remove ../wasp/work from the wasp on the OC robot
4. remove ../wasp/webapps/cabi from the wasp on the OC robot
5. Make sure the correct version of ump_cabi is installed on the OC robot
6. activate wasp on the OC
7. restart the cabi robot

Additional Information

• Also note on this one the OC had an authority signed certificate, and a self signed certificate on the cabi server. Most browsers do not like self signed and will ask if you want to accept it or not when going to the site.

• If you have not done that or closed the browser, and not opened the cabi https path in a new tab prior to going back into OC, OC will fail to load dashboards or reports until that certificate is accepted by opening the cabi https path in another tab.