Unable to Download ECDSA Key File From PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting to download an ECDSA key, the following error occurs.

Error: Error occurred while accessing the database, see the Symantec PAM log for details.

Environment

Privileged Access Manager, 4.1.1 & 4.1.2

Cause

There is an issue with the openssl command that runs in the background when the key file is downloaded.

Resolution

The code is being reviewed by engineering to be fixed in a future release. The CSR can be generated outside of PAM using openssl.