DLP agent does not allow copy/paste issue using CTRL + V

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Users who RDP to another Windows Server can't copy plain text date from their windows workstation using CTRL +V from their keyboard.  Both server and client have DLP installed.   However, using the mouse, right click, select 'paste' works.  

Environment

Release : 15.8 MP3

Cause

Confirm all the drivers are at the same version:

These are all located on the agents C:\Program Files\Manufacturer\Endpoint Agent folder

 

Resolution

Verify the Local Resources setting in the RDP Connection is set to 'on the remote computer'.  Confirm that 'Clipboard' is enabled as well: