FAULT_OTHER - Start impossible. Other error. - U00007014 Cannot find reference ' '.

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

While trying to restart a task - We get FAULT_OTHER - Start impossible. Other error. - U00007014 Cannot find reference '<run-id>'.

Environment

Release : 12.x

                 21.x

Component: Automation Engine

Functional Area: Executing and Restarting Tasks

Cause

This happens if the referenced <run-id> while performing a restart operation does not exist in the database anymore.

The restart reference RunID is always of the initial run when the task was executed (not restarted) - Even if the record for that ah_idnr (run id) is re-organized/removed from the ah table and does not appear in the AWI Executions.

This can be reproduced easily 

• Run a JOB - Wait for it to finish
• Now restart the job -> You will see the dialogue in your AWI with a parameter called Reference RunID (the default here is the runid of the original execution)
• Now wait for the restarted job to finish -> On the restarted instance do a restart -> Again a AWI dialogue opens and the reference runid would still be of the initial execution you made.

So if the job keeps getting restarted for a long period and the referenced record is removed from the database you will see the job failing to start with U00007014 Cannot find reference '<run-id>'.

Resolution

Carry out a manual execution 

(or)

Manually update the reference run-id in the AWI Dialog to a latest/available run-id 

Additional Information

Restarting Tasks