Category's properties have to be filled in again when editing a ticket in Service Point

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When a user tries to edit a ticket in the Service Point interface and said ticket has a category with properties to fill in, the already saved values for those properties do not show up in the editing windows and the fields have to be filled in again because it won't allow to save the changes otherwise.

Environment

Release : 17.3

CA Service Desk Manager

Resolution

RU22 will contain the fix.