Category's properties have to be filled in again when editing a ticket in Service Point

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When a user tries to edit a ticket in the Service Point interface and the ticket has a category with properties to fill in, the already saved values for those properties do not show up in the editing windows and the fields have to be filled in again because it will not allow to save the changes otherwise.

Environment

CA Service Desk Manager 17.3 

Resolution

RU23 contains the fix to this behavior