websphere profile status is not being updated and alarms are not being sent.
Release : 20.4
Not enough physical memory on the server and websphere memory was set to default and needed to be increased.
increaServer did not have enough memory, moved probe to another server and it now works.
default settings
Increase
memoryLimitLow to 1024000
memoryLimitHigh to 4096000
make sure that the server has enough free memory to have this probe use 4 gig of memory.