A disk may fail in the Security Analytics S500 appliance. The drives may be hot swapped. It is important to know which physical slot the drives belong to. All hard disks are hot swappable. This document is for the S500 internal drives only.
SA-S500-10-CM
SA-S500-20-FA
SA-S500-30-FA
SA-S500-40-FA
The failed disk may be found using the lsi-show
utility as root. Then determine which slot has the failed disk. The enclosure number and slot number are under the E:S columns for each drive. The first disk in this case is listed as:
Id E:S Status FC Size Inquiry
22 25:8 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460HD6B
20 25:9 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460HD7X
The first disk is listed as Slot 8. This drive is on the far left when looking at the front of the appliance. The second is for Slot 9. The last drive on the far right is Slot 31.
The listing from the lsi-show utility on an SA-S500 mayl show something like:
lsi-show
Controller Information
Id Serial No Firmware Encl LD PD Product Name
a0 SK65118814 3.460.05-4565 1 3 19 LSI MegaRAID SAS 9271-8i
Enclosure Information
Id Drives
25 22 20 24 23 21 27 31 38 28 30 33 39 34 32 29 36 35 37 26
Logical Drive Information
Id Size Status Stripe Raid Level Cache
0 7.275 TB Optimal 256 KB Primary-5 WriteBack, ReadAhead, Direct, Write Cache OK if Bad BBU
by id: 22,20,24,23,21
by es: 25:8,25:9,25:10,25:11,25:12
1 5.456 TB Optimal 256 KB Primary-5 WriteBack, ReadAhead, Direct, No Write Cache if Bad BBU
by id: 34,32,29,36
by es: 25:20,25:21,25:22,25:23
2 1.818 TB Optimal 256 KB Primary-5 WriteBack, ReadAdaptive, Direct, Write Cache OK if Bad BBU
by id: 35,37,26
by es: 25:25,25:30,25:31
Physical Drive Information
Id E:S Status FC Size Inquiry
22 25:8 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460HD6B
20 25:9 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460HD7X
24 25:10 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460J2DY
23 25:11 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460HD50
21 25:12 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460J2JV
27 25:13 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8AK
31 25:14 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8A9
38 25:15 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8BV
28 25:16 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8CQ
30 25:17 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8BY
33 25:18 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8CB
39 25:19 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8CY
34 25:20 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8D2
32 25:21 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8B8
29 25:22 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8E3
36 25:23 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8AC
35 25:25 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8D0
37 25:30 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8AM
26 25:31 Online, Spun Up None 1.819 TB SEAGATE ST2000NX0343 ET04W460E8AF
There is a utility to turn on the LED lights for an individual disk that helps to identify the drive physically. The megacli command is used to display the status of the drives and also manage them. To light the LED on the drive, the megacli command is: megacli -pdlocate -start|-stop -physdrv[E:S] -a0
For the drive in the first slot, Slot 8, you would run megacli -pdlocate -start -physdrv[25:8] -a0
. You can light up two or three drives to more easily identify the drive. To stop the LED from blinking run megacli -pdlocate -stop -physdrv[25:8] -a0
.
Once the correct drive is located and the replacement drive has arrived, remove the failed drive using the drive lever and place the new drive in the slot and make sure it is seated all the way and that the drive lever locks in place. The RAID controller will automatically recognize the newly inserted drive and begin the rebuild process, which can take many hours to complete.
To view the rebuild status of the newly inserted drive, use the E:S values of the new drive and run this command: megacli -PDRbld -ShowProg -PhysDrv[E:S] -a0
If the drive in Slot 9 was the one that was replaced, the command would be megacli -PDRbld -ShowProg -PhysDrv[25:9] -a0
Contact support if you have further questions. When requesting an RMA, always include a shipping address with a contact name and phone number.