Connection fails installing automation folders

Products

• Ghost Solution Suite

Issue/Introduction

We are having trouble after migrating to a new server. The Dagent is installed on all the clients and they can see them within the Ghost Server. We can shut them down and turn them on and all that.

However, we can't get creating or pushing an image to work, and we can't get the automation folders installed. Get an error stating the connection attempt failed.

Environment

Release: 3.3

Cause

Ports were closed that the Dagent uses to communicate with the GSS server.

Resolution

We reviewed the ports used per the article, TCP/UDP ports required in Ghost Solution Suite 3.X, and after updating those ports, they are now able to install the automation folder to the client.