Select All with Export from Portal Admin fails with Request Failed

Products

• CA Identity Suite

Issue/Introduction

Go to Tools -> Export in the Portal Admin UI

 

Click on Export in the top left hand corner

Click on Select All, and after a few seconds the error pops up

 

Environment

Release : 14.4 CP1 CHF 2 vApp with these hotfixes:

HF-IP-14.4.1-20220922110435_DE546490_0001    
HF-IP-14.4.1-20221012140509_DE548114_0001    
HF-IP-14.4.1-20221216093601_DE552947_0001    

Resolution

This is due to option SELF_USER_ACTIONS.

This option was removed in 14.4 CP2.

If you are unable to update, two hotfixes were provided that remove SELF_USER_ACTIONS:

HF_IP-14.4.1-20230321094414-DE560645_0001.tgz.gpg

HF_IMS-14.4.1-20230321105718-DE560645_0001.tgz.gpg

Request them from Support.